MXOtech's Monthly

Customer Enrichment Newsletter

We encourage you to share with your team(s).
Please provide any feedback, insight, or requests to your Client Experience Manager, Charlotte Hebert. Email:

Gratitude Unmasked

“3 Techie” Reasons You Can Be Thankful This Season

  1. Cyber Thieves Keep A-Knockin’ But They Can’t Come In. A study presented at the International Conference on Dependable Systems and Networks showed that small-business networks are attacked every 39 seconds by some type of hacker or malicious software. Thankfully, having the proper firewall and office network security tools can prevent even the most determined cyber hacker from getting his hands on your network. Are your systems covered?
  2. Frequent Downtime Should Be A Thing Of The Past. Hot fixes, patches and security updates are maintained on a regular basis to keep your network healthy. If, for some reason, your network still has some kind of downtime, cloud-based remote management tools allow MXO to access your system from anywhere, getting you up and running more quickly than ever before.
  3. If Disaster Strikes, You Can Be Back Up & Running In Minutes Instead Of Days. In addition to lost data, many businesses’ operations would be completely down for days or weeks if a major disaster like fire, flood or theft ever occurred. Here’s where Backup & Disaster Recovery solutions (BDR) can help you feel very thankful indeed. Most of today’s BDR solutions include a “virtualization” component, which means an exact “picture” of your server and computers is taken throughout the day and stored elsewhere. If you are using a BDR solution like Datto and you ever need to get back up and running, MXO can simply restores that image…and you’re back in business.

Tech Tip: PDF Editor


The Simple Recipe for Success:

Step 1: Upload the PDF into a secure Google Drive

Step 2: Right-click and choose Open with ‘ Google Docs’.

No oven mitts required!

This is a great and simple feature when you only have a PDF file of your apartment lease, client contract or even just a photo with text (picture of your drivers license maybe?) and you need to have an editable copy of the document or grab the text from the photo quickly without re-typing. This allows the PDFs to be converted into an editable document even if you do not have an Adobe Acrobat PDF Editor license.

While there are additional ways to accomplish this, we are featuring this capability in conjunction with Google Docs as the G Suite for personal and professional use.

Software Trends: Apple Removes Cross-Site Tracking

Apple adds intelligent tracking prevention in the new version of Safari browser in the coming Mac OS Big Sur release by removing the cross-site tracking data. At last, searching for socks on line will not result in seeing ads for socks everywhere you browse.

Techie Update: New LinkedIn Connection with Teams and Zoom


You can now make Zoom or Microsoft Teams calls via LinkedIn!

LinkedIn's announcement comes as part of a major overhaul for the business-focused social media platform, launching alongside the site's first major visual redesign in five years. From the start of October 2020 across mobile and desktop, LinkedIn users will be able to switch their conversations from chat to face-to-face directly from LinkedIn messages.

To start, you'll just need to click on the video icon next to where you'd type a message, which will bring up a menu where you can choose from Teams, Zoom, or BlueJeans and a prompt to sign in. Users can share a unique link to start an instant meeting, or schedule for later.

Tech of the Month:

Mike Beran is MXOtech’s UX/UI Designer at MXOtech. Mike exemplifies our core value of Walk With A Purpose.


As the UX/UI Designer at MXOtech, Mike’s goal is to create a joyful and engaging experience for the end-user by leveraging design thinking as a tool to conquer unique challenges. Mike has been designing for over 20 years and helping organizations build meaningful online experiences since 2010. He has designed solutions for healthcare organizations, industrial automation, higher education, Major League Sports, the banking sector, and music industry. He believes in creating a fun and simple way to accomplish online tasks. No roadblocks.

Mike has always had a passion for creative thinking. As a kid, he drew comic book art and designed tattoos for his high school friends. He still draws and paints in his free-time today! Mike is also a proud father, husband, dog owner and coach for youth sports. As a matter of fact, he recently began coaching 7th and 8th grade youth flag football. He enjoys helping the athletes compete for the championship while having fun doing it.

Your Voice:

Your voice is heard at MXOtech! We post and read each and every comment during our weekly meetings as a team. Although we want 100%, we strive to achieve a 95% customer satisfaction score.

Our favorite comment this month comes from All-Tech Decorating Co.::

"Thanks for the quick response Eric. You get an A for customer satisfaction!"

- Pat G.


Your Computer Network Is Being Haunted!

(And It’s Worse Than Ghosts And Goblins)


Here are 7 critical security measures your business must have in place to have any chance of fending off these cyber criminals tampering with your network:

  1. Train Employees On Security Best Practices. The #1 vulnerability for business networks is the employees using them. If they don’t know how to spot infected e-mails or online scams, they could infect your entire network.
  2. Create An Acceptable Use Policy (AUP) And Enforce It! An AUP outlines how employees are permitted to use company-owned PCs, devices, software, Internet access and e-mail. Having this type of policy is critical if your employees are using their own devices to access company e-mail and data.
  3. Require STRONG passwords throughout your company. Passwords should be at least 8 characters and contain lowercase and uppercase letters, symbols and at least one number.
  4. Keep Your Network Up-To-Date. New vulnerabilities are found almost daily on common software programs you use all the time; therefore it’s critical you patch and update systems frequently.
  5. Have An Excellent Backup. A quality backup can foil even the most aggressive ransomware attacks, where a hacker locks up your files and holds them ransom until you pay up. If your files are backed up, you don’t have to pay to get your data back.
  6. Don’t Allow Employees To Download Unauthorized Software. One of the fastest ways to access your network is by embedding malicious code in seemingly harmless apps.
  7. Don’t Scrimp On A Good Firewall. Your firewall is the frontline defense against hackers, so you need a really good one, with monitoring and

Tech Tip: Task Manager

Is your application stuck with no way to close?

Task Manager will highlight applications that are consuming your machine's CPU/RAM.

  1. Control + Shift + Esc
  2. Review under 'Apps'
  3. Right Click and select End Task

Does the Thought of Creating a Mobile App Scare You?


Mobile apps are a huge investment, and not just in terms of money. Your app is a representation of your business and if customers are unsatisfied with it, your reputation will take a huge hit. A poorly implemented application will do more harm than good because bad user reviews and low engagement will hit your revenue hard. Avoid this disastrous outcome by working with the mobile app development team at MXOtech.

Our developers have years of experience creating mobile-optimized apps that are responsive and reliable. We’ll guide you through the entire mobile software development process and deliver an app that meets customer expectations with a beautiful yet intuitive user experience. Click here to learn more.

MXO Blog Spotlight: A Short History of Microsoft Excel


If you’ve worked in an office or have been in school at any point in the last three decades, chances are you’re quite familiar with Microsoft Excel, but if you’ve been around a longer, you likely know that it wasn’t nearly as popular as its competitors at first.

Check out this short article on the history of the the "Killer App"


Tech of the Month:

Bandon Cabrera

Brandon is MXOtech’s Support Desk Field Engineer. Brandon exemplifies our core value of always assuming the best intentions with a ceaseless desire to help.

"I'm motivated by the prospect of helping clients be their better selves, specifically in it but it's also something I do in my personal life as well. I enjoy being supportive and seeing how people can grow." - Brandon

Your Voice:

Your voice is heard at MXOtech! We post and read each and every comment during our weekly meetings as a team. Although we want 100%, we strive to achieve a 95% customer satisfaction score.

Our favorite comment this month comes from Belmont Partners::

"Brandon was awesome and helped to setup the new computer without any issues. He rocks!"

- Dominika K.


Tech Tip: Ensuring your system is protected


We would recommend RESTARTING your computer ASAP as there is an update for Malwarebytes Anti-Ransomware which needs to be installed.

Follow these steps to ensure a proper RESTART of your computer:

  1. Go to the Start Menu on the bottom left hand side of your screen,
  2. Click the Power symbol, and click Restart.

Windows does not do a full, clean restart every time you shut down your computer, so we strongly suggest RESTARTING it.

If there is a box that pops up in the bottom right hand side of your screen after logging in to install the Malwarebytes Anti-Ransomware update, then please click Install and let the Anti-Ransomware update run. It should only take about a minute. After that is done, you can proceed with the Windows Update that is prompting you to do.

Meet the MXOtech ‘Applications’ Team


Some clients tell us our ‘Applications’ team is MXOtech’s hidden gem. Turns out not everyone knows about this other important portion of our business and we would like to reveal this ‘secret’ to more of our colleagues.

The ‘Applications’ team specializes in developing new software solutions – either stand alone or integrated with other software products you have in house – and is comprised of highly experienced Project Managers, Senior Developers, Quality Assurance specialists, Business Analysts and Subject Matter Experts that can guide you on your journey of selecting the right technological solution and to help implement it, thus, bringing your vision to life.

Customer Spotlight: Greater Chicago Food Depository

Greater Chicago Food Depository is one of approximately 200 Food Banks in America. They ensure people in need can access healthy and nutritional food in the Chicagoland area. As providers of this essential community service, they are also responsible for auditing food pantries and soup kitchens in and around Chicago to ensure food is stored and served in appropriate settings. This results in about 600+ audits a year. Until now, the audit was a 4-page paper document filled with many questions.


MXOtech was able to transform this manual, paper process into a user-friendly iPad app. In addition to capturing the information digitally, the mobile app gives auditors the ability to rate the compliance of the participating pantries/soup kitchens and produce other valuable data analytics and trend comparisons.



Join Us! An exclusive MXOtech's Webinar will be held on this month on:

Competence Isn’t Enough: Customer Service Requires You to Go Deeper

Most people think they’re good at customer service. But they don’t go deep enough to serve the customer. Now more than ever, under the current conditions, it's imperative to put your customers first. Learn how to ensure that every customer feels satisfied, every time.

Thursday, September 25th at 10:00 AM Click here to register

Tech of the Month:

Andrii Andrukh

Andrii is a new member of MXOtech’s IT Projects team as a Network Engineer. He will be working with our team to complete client projects. Andrii exemplifies our core value of 'Walk with a purpose' as he tackles every challenge with a rich knowledge base and gusto to achieve successful results.


"I love to study and learn new things. My passion is working with people and helping them with any kind of problem. I enjoy working on multiple projects at the same time while challenging myself with new technology as often as possible." - Andrii

Your Voice:

Your voice is heard at MXOtech! We post and read each and every comment during our weekly meetings as a team. Although we want 100%, we strive to achieve a 95% customer satisfaction score.

Our favorite comment this month comes from Women's Business Development Center::

"Wonderful experience with an adept technician! Difficult problem to remedy but it was handled calmly, quickly, and ably. thank you!!!!"

- Hedy R.



Once again, MXOtech was recognized on the MSP 501 list as one of the world’s premier managed service providers.

This award arrives at a special time for MXO, as we celebrate our 15 year anniversary!

“I feel so blessed to be celebrating 15 years in business and to be honored again this year among the country’s most successful IT companies. I never imagined when I started MXO out of my home back in 2005 that today we would be supporting so many essential Chicago organizations and making dreams come true for our employees. I am also extremely grateful to our partners like Datto, Webroot, ConnectWise, and Nextiva that help us to provide best in class solutions to our clients. MXO is proof that with perseverance and hard work, anything is possible!” - Joanna Sobran


Cyber Crime Scare Tactics:

It may come as no surprise that cybercriminal activity is on the rise in 2020. With the onset of COVID-19, there were new uncertainties, fears, and knowledge gaps creating new ideas for hackers. Look out for false narratives on websites designed to spread malware.

How do you stay protected? Realize when you're getting comfortable online and providing your personal information too soon. It the message seems suspicious, please reach out to MXOtech and we can help take a look. Please reach out to MXOtech for offers of cyber-security training and ongoing prevention.

Stay Healthy. Stay Connected. Return Stronger.


Beginning in March, we launched a few routine cultural activities to stay connected during the pandemic stay-at-home order:​

  • #MXOfit for team members to share and complete a virtual "Keyboard to 5K Run"
  • Daily optional activities like such as group Jack-box gaming, inspirational talks, and Teams meeting dedicated to 10-minute yoga.
  • Sending out gift-cards for Amazon movie tickets
  • Monthly after work happy hour to bring any kind of drink and chat
  • Teams chat rooms dedicated to lunch topics and polls like "Naming my new dog."
  • Competitions for team members to post their best at-home work area set-up.
  • Posting results and links to "Name your personal theme song"


Join Us! An exclusive MXOtech's Webinar will be held on this month on:

OneDrive Basics and Beyond: How to Master Microsoft OneDrive to Work Smarter and More Efficiently

Thursday, August 27 at 10:00 AM Click here to register.

Tech of the Month:

Toni Popova

Toni is MXOtech’s Senior Consultant with the Application Development team. Toni exemplifies our core value of always assuming the best intentions with a ceaseless desire to help. She is the cheerleader of culture by bringing everyone together. Toni loves working with our clients to help them find ways to utilize technology and eliminate inefficiencies.


"I just celebrated my 10th anniversary with the company! I enjoy working with our clients to execute vital project initiatives to positively impact their business. I often see opportunities before other people are able to identify them. I am not afraid to look through the window of opportunity and reach for the stars." - Toni

Your Voice:

Your voice is heard at MXOtech! We post and read each and every comment during our weekly meetings as a team. Although we want 100%, we strive to achieve a 95% customer satisfaction score.

Our favorite comment this month comes from Primo Center for Women and Children.:

"Brandon is a jewel!!!!! Thank you Brandon you were in and out very knowledgeable and professional"

- Diane J.


We've got you covered!

MXOtech recently mailed our customers and contacts face masks to assist in the effort to help stop the spread of COVID-19.

We're sending on our thanks to Meredith at Carroll Seating Co. for her beautiful photo and feedback.

“Thanks very much for our face masks! We feel protected by MXO in many ways :-).”

We've been notified that not all masks were delivered to their intended locations. If you did not receive a face mask, please email

Ergonomics of your workstation


Customizing your home or office set-up may have more benefits than you realize. Conscientious workstation ergonomics improves: focus, comfort, back health, and removes as many strains as possible to keep you on track.

  • As your spine is naturally an "S" shape; a lower-back pillow or lower back support goes a long way.
  • Both keyboard and mouse should be at elbow height when you are seated for typing.
  • The monitor is best positioned an arm's length from your eyes.
  • The top of the monitor is best aligned slightly below your eye level (to hold your neck straight.)
  • If possible, have all monitors at the same height.

Tech of the Month:

Eric Miner

Eric Miner is MXOtech’s Support Desk Administrator Level 3 technician. Eric exemplifies our core value of walk with a purpose with his uncompromising family values and dedication to our customers.


"IT is a hard field and requires hard people. Our duty to our clients is to bring a sense of relief that their problems will be resolved and their goals will be met. When we help each other. We strengthen our community. The MXOtech staff is our family and clients our friends. When you see a friend at a bar. You want them to offer you a beer. You do not want them to pour it on your head. Cheers to our friends."

- Eric


Future Webinar: Cyber-insurance

Did you know by being a client of MXOtech you get access to discounted Cyber Liability & Cyber Crime Insurance?”

Keep an eye out for an invitation to the upcoming webinar we’re hosting on Cyber Insurance. We’ll uncover some surprising facts you may not realize about what's covered under your current policy. You won’t want to miss it!


When you return to the office...

Look no further than MXOtech's 45 Point Checklist. This document provides: helpful checklists, tips, industry research, workplace policy templates, and an action plan for a healthy transition.

Your Voice:

Your voice is heard at MXOtech! We post and read each and every comment during our weekly meetings as a team. Although we want 100%, we strive to achieve a 95% customer satisfaction score.

Our favorite comment this month comes from Murphy & Miller, Inc.:

"Eric is the Best! He responded timely, was able to troubleshoot and find an error. Eric resolved that error quickly and gave me an informative update on what he found & actions taken to resolve. I appreciate it Eric, keep up the great work!"

- C.J.W.


We're Hiring!!

MXOtech is in the midst of a growth spurt! Because most of you know MXOtech and our culture, we are asking you to reach out to your network to help us attract great talent. We trust your recommendations to help us identify top-notch candidates for some exciting openings at our company. And besides, who wouldn’t want to work for some of the top Chicago IT Leaders? MXO is currently hiring:

  • Help Desk Level 2 with two to three years of experience and a passion for customer service.
  • Senior Network Engineer with five to seven years of experience performing server migrations, cloud implementations, and complex IT projects.
  • Project Manager who knows SCRUM and has a passion for managing enterprise software development projects and leading people.
  • UX/UI Designer that makes ideas come to life with beautiful prototypes.
  • Application Analyst with a strong desire to manage various applications that run businesses for our SMB clients.

We are reaching out because there are many amazing people have lost their jobs and could use a referral from you. As always, we want candidates that embody the characteristics we value in our culture of customer service and ones that exhibit our five core values: walk with purpose; assume the best intentions; family spirit; let them feel your smile; and sense of urgency.

Please visit the Careers Page on our website for the full job descriptions and easy forwarding. Thank you for your help in sending talented candidates our way and notifying your network of diverse professionals about these opportunities.

Happy summer! Let’s make some great connections for others who need the next opportunity in their career.


Get the most out of Microsoft Teams

Microsoft Teams usage is on the rise now more than ever. Turn to MXOtech for tips and videos on how to maximize Teams as a solution for your crew.

Our recent Teams 201 webinar covers how to use a whiteboard on video calls, setting up channels, and ways to make your workday more efficient.


Outlook Quick Tip

If you find yourself retyping the same text in Outlook: copy the body of this text and save as a Quick Parts template for future use.

  1. Open a new email
  2. Type the subject & content
  3. Go to: Insert > Quick Parts
  4. Save as a template to be accessed here for future use.


Avoid Phishing Emails

Our Director of IT Project Management, Michael Wozny, created a short training video on simple ways to identify incoming phishing emails.

If something still smells phish-y, we recommend:

  1. Calling the sender if he/she is a known contact to confirm transmission.
  2. Watch out for emails starting with "Dear Customer,"
  3. Email to


Tech of the Month:

Chris Cantero

Chris Cantero is MXOtech’s Support Desk Administrator Level 2 technician with over a 99% customer approval rating. Throughout his first full year at MXOtech, Chris has consistently provided rock star customer service and support. Chris exemplifies our core value of assume best intentions by beginning each interaction with a kind heart first.

"I like to approach each call as a new opportunity and chance to grow - I enjoy learning and discovering new ways to find solutions efficiently while challenging myself to multitask and be creative for the betterment of myself and our clients’ experiences." - Chris


Blog Feature:

Check out MXOtech’s blog for technology recommendations and articles written by MXOtech. Our CTO, Sean Blair, explains the importance of Leveraging Data for Enterprise Mobile Apps for your business.

“Creating an application that will drive user adoption, enhance their job experience, and provide actionable data back to the organization is worth the investment to get it right the first time.” – Sean Blair, CTO


When you return to the office...

Look no further than MXOtech's 45 Point Checklist . This document provides: helpful checklists, tips, industry research, workplace policy templates, and an action plan for a healthy transition.


Your Voice:

Your voice is heard at MXOtech! We post and read each and every comment during our weekly meetings as a team. Although we want 100%, we strive to achieve a 95% customer satisfaction score.

Our favorite comment this month comes from Winnetka Community House:

"Chris was super speedy at fixing my issue! He was able to clear out some corrupt files that were keeping me from opening excel and was able to repair my office. Thanks so much, Chris!! –"

- Kelsey W.


Tech Tip #3:

Microsoft Teams usage is on the rise! If your team is new to using Microsoft Teams, we recommend viewing MXOtech's Teams 101 training video.

You should see an invitation to our Teams 201 webinar in your inbox. This 201 session will dive into more advanced features of Microsoft Teams on Tuesday, May 19th at 10:00 AM CST.

Click here to register for Teams 201
Interactive Demo for New Users


Tech Tip #4:

Working Remotely for the first time?

Remote Workforce Checklist

Remote working can be a strain on everyone. For IT support we recommend reminding your team members to provide us with the best number to reach us at.

Here are a few sites to help you stay connected and keep your culture alive:

Ideas to Keep the Connections to Your Colleagues While Working from Home

Tips to Protect Against Coronavirus Hackers.


Tech Tip #5

Is migration to Office 365 worth the cost?

Check out our video comparing and contrasting Office 365 including comparison of box copy vs. online subscription.


Tech of the Month:

Linto Moolayil

Linto is MXOtech's Support Desk Level 3 technician who specializes in user set ups. For over six years, Linto stands as a valued team member. He exemplifies our core value to walk with a purpose.

"We are the doctors of the IT world. My colleagues and I only work to make sure that we diagnose and fix any technology related issues, just as a doctor would a patient. This is what motivates me in what I do. When I resolve a technology related issue for a client, it makes me feel happy knowing that I was able to assist them so that they can get back to work. The happiness that they receive knowing that their issue has been resolved is what inspires me to continue to help clients."

- Linto


Featured in Clutch:

We are honored to have been named by Clutch as top developers of 2020. We continue expanding on our development services and recently added UX/UI Design to fulfill our clients' needs.

MXOtech, Inc. Named 2020’s Top SQL Developer by Clutch


Your Voice:

Your voice is heard at MXOtech! We post and read each and every comment during our weekly meetings as a team. Although we want 100%, we strive to achieve a 95% customer satisfaction score.

Our favorite comment this month comes from Amy B. at Rockwell Partners.

"Major props to Linto and his skills!!!! Thank you so much for all your help."

- Amy B.