Newsletter
MXOtech's Monthly
Customer Enrichment Newsletter
We encourage you to share with your team(s).
Please provide any feedback, insight, or requests to your Client Experience Manager, Charlotte Hebert. Email: ask@mxotech.com
Get the most out of Microsoft Teams
Microsoft Teams usage is on the rise now more than ever. Turn to MXOtech for tips and videos on how to maximize Teams as a solution for your crew.
Our recent Teams 201 webinar covers how to use a whiteboard on video calls, setting up channels, and ways to make your workday more efficient.
Basic Features
Teams 101 Training Session
Teams 101 User Guide
Basic Features
Teams 101 Training Session
Teams 101 User Guide
Outlook Quick Tip
If you find yourself retyping the same text in Outlook: copy the body of this text and save as a Quick Parts template for future use.
- Open a new email
- Type the subject & content
- Go to: Insert > Quick Parts
- Save as a template to be accessed here for future use.
Avoid Phishing Emails
Our Director of IT Project Management, Michael Wozny, created a short training video on simple ways to identify incoming phishing emails.
If something still smells phish-y, we recommend:
- Calling the sender if he/she is a known contact to confirm transmission.
- Watch out for emails starting with "Dear Customer,"
- Email to Support@MXOtech.com
Tech of the Month:
Chris Cantero
Chris Cantero is MXOtech’s Support Desk Administrator Level 2 technician with over a 99% customer approval rating. Throughout his first full year at MXOtech, Chris has consistently provided rock star customer service and support. Chris exemplifies our core value of assume best intentions by beginning each interaction with a kind heart first.
"I like to approach each call as a new opportunity and chance to grow - I enjoy learning and discovering new ways to find solutions efficiently while challenging myself to multitask and be creative for the betterment of myself and our clients’ experiences." - Chris
Blog Feature:
Check out MXOtech’s blog for technology recommendations and articles written by MXOtech. Our CTO, Sean Blair, explains the importance of Leveraging Data for Enterprise Mobile Apps for your business.
“Creating an application that will drive user adoption, enhance their job experience, and provide actionable data back to the organization is worth the investment to get it right the first time.” – Sean Blair, CTO
When you return to the office...
Look no further than MXOtech's 45 Point Checklist . This document provides: helpful checklists, tips, industry research, workplace policy templates, and an action plan for a healthy transition.
Your Voice:
Your voice is heard at MXOtech! We post and read each and every comment during our weekly meetings as a team. Although we want 100%, we strive to achieve a 95% customer satisfaction score.
Our favorite comment this month comes from Winnetka Community House:
"Chris was super speedy at fixing my issue! He was able to clear out some corrupt files that were keeping me from opening excel and was able to repair my office. Thanks so much, Chris!! –"
- Kelsey W.
Tech Tip #3:
Microsoft Teams usage is on the rise! If your team is new to using Microsoft Teams, we recommend viewing MXOtech's Teams 101 training video.
You should see an invitation to our Teams 201 webinar in your inbox. This 201 session will dive into more advanced features of Microsoft Teams on Tuesday, May 19th at 10:00 AM CST.
Click here to register for Teams 201
Interactive Demo for New Users
Tech Tip #4:
Working Remotely for the first time?
Remote working can be a strain on everyone. For IT support we recommend reminding your team members to provide us with the best number to reach us at.
Here are a few sites to help you stay connected and keep your culture alive:
Ideas to Keep the Connections to Your Colleagues While Working from Home
Tech Tip #5
Is migration to Office 365 worth the cost?
Check out our video comparing and contrasting Office 365 including comparison of box copy vs. online subscription.
Tech of the Month:
Linto Moolayil
Linto is MXOtech's Support Desk Level 3 technician who specializes in user set ups. For over six years, Linto stands as a valued team member. He exemplifies our core value to walk with a purpose.
"We are the doctors of the IT world. My colleagues and I only work to make sure that we diagnose and fix any technology related issues, just as a doctor would a patient. This is what motivates me in what I do. When I resolve a technology related issue for a client, it makes me feel happy knowing that I was able to assist them so that they can get back to work. The happiness that they receive knowing that their issue has been resolved is what inspires me to continue to help clients."
- Linto
Featured in Clutch:
We are honored to have been named by Clutch as top developers of 2020. We continue expanding on our development services and recently added UX/UI Design to fulfill our clients' needs.
Your Voice:
Your voice is heard at MXOtech! We post and read each and every comment during our weekly meetings as a team. Although we want 100%, we strive to achieve a 95% customer satisfaction score.
Our favorite comment this month comes from Amy B. at Rockwell Partners.
"Major props to Linto and his skills!!!! Thank you so much for all your help."
- Amy B.