UX Storytelling – The Power of Stories

Empathy – n. – the ability to understand and share the feelings of another

Sympathy – n. – feelings of pity & sorrow for someone else’s misfortune

While empathy and sympathy are often misunderstood as interchangeable feelings, the two sentiments are, not the same.

Benefits Of Co-Managed IT Support

“Technostress” is now a significant concern for staff at many companies. The uptick of new technology services and solutions has many employees confused by complexity and frustrated by fragmentation — and it’s even worse for IT teams.

Think about it: Not only are in-house technology teams required to understand new IT initiatives, but they’re also responsible for deploying them at scale, managing their security and ensuring they deliver ROI — all while working through an ever-growing list of day-to-day tasks.