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into a Quality Training Database™.
Quality Training Systems’ ™ (QTS™) flagship product, Quality Training Database™ (or QTD™, for short), started as an Access database over 10 years ago. Over the next decade, QTD would grow to become one of the largest and most robust software of choice for electricity generation & distribution companies to maintain all the data required to comply with regulatory training standards. This includes employee records, tasks & job responsibilities, procedures, processes, safety hazards, tools, certifications, and far more.
This meant that the backend of this product, while functional, contained over 1,500 stored procedures and needed to be redesigned and reworked for a few reasons: cumbersome reporting, the fragile nature of old coding practices, and the need to increase security. With the database rebuild deemed as a necessity, we showed QTS our hi-fidelity prototype for a healthcare web application we had developed a few months prior. This led to a conversation on the idea of redesigning the QTD software front-to-back to produce QTD 2.0™.
Rebuild an outdated platform into an industry-agnostic scalable web application.
A modern, cloud-based, all-in-one learning & compliance platform that’s designed for the people, by the people, and with the people.
Human-Centered Design & User Research are at the forefront of our BPX™. That means we conduct research with our client and their users to figure out what works, what doesn’t work, and what could work better.
Utilizing the Discovery Phase of our Business Process Experience (BPX), our Senior Analyst and User Experience Architect began digging deep into the QTD software to learn the connections between the elements of the software, the business logic, and the overall user experience of the product.
The conference provided the means to interview the clients’ biggest stakeholders - their users. We held a UX Roundtable discussion and asked three major questions:
Over the course of an hour discussion, we dove into the day-to-day of the users to find out these answers. Then, over the next four days, we conducted interviews with QTS’ Superusers & Customer Feedback group (Voice of the Customer), conducted rapid prototyping (paper & digital), and began capturing functional specifications of what the application needed to have in order to work for the users.
We take a collaborative & iterative approach to design: improving every time until we’re all happy.