The Benefits of System Integration for Businesses

The Benefits of System Integration for Businesses

Pandemic pressures have pushed many companies into unfamiliar territory. From accelerating IT expansion to embracing the need for always-on, always-connected solutions that let employees work anytime, anywhere, businesses have been called on to evolve operations at a breakneck pace.

The results aren’t surprising: Recent survey data found that 75% of IT technologists believe their organization faces more IT complexity than ever. What’s more, 89% say they feel “immense pressure” at work to ensure systems, software and solutions work as seamlessly as possible.

While many companies have turned to custom software and solution developers to help bridge the gap between historical frameworks and new functions, there’s an alternative: systems integration.

In this piece, we’ll break down the basics of system integration, why it matters and how it can benefit your business.

What Is Systems Integration?

Systems integration is the process of developing and implementing IT infrastructure that allows existing solutions and software to function in parallel rather than series.

Consider a company leveraging multiple legacy and current-generation technology solutions including customer relationship management (CRM), enterprise resource planning (ERP), human resources (HR), accounts payable (AP) and Internet of Things (IoT) devices enabled across their network. While each theoretically contributes a key function to the overall performance of the organization, in practice, they’re often in conflict.

For example, disconnected CRM and ERP tools might require staff to enter the same data or answer the same questions, wasting time and effort. Even more worrisome: data entered incorrectly in one instance, leading to a disconnect in operational outcomes.

Systems integration services look to remove functional roadblocks and allow systems to work in tandem. Larger integration frameworks offer roadmaps for current service connections and eventual evolution to help organizations increase IT visibility and reduce total complexity.

Why Does It Matter for Businesses?

As existing tools expose potential weak points in operations, many companies opt for custom solution or software development. While this process provides a way for businesses to build what they want from the ground up with the help of an experienced design and development team, it doesn’t automatically solve the problem of disparate systems. Even cutting-edge applications still need to interface with existing solutions to access critical data.

Systems integration offers an alternative to custom application development. By partnering with a provider capable of forging links between multiple processes across existing networks, businesses are better able to use what they already have to address emerging challenges, rather than trying to reinvent the wheel.

Integration-based approaches may also be more cost-effective, especially for smaller companies that need to improve efficiencies but may not have the budget for full-fledged professional software development.

As the saying goes — if it’s not broken, don’t fix it. Integration makes it possible to address challenges with current IT environments without starting from scratch.

Key Benefits of System Integration

Benefits of system integration for businesses include:

  • Improved productivity: Redundant processes waste employee time and effort. If team members are required to continually pass security checks for each application used and enter the same customer data over and over, the result is less time spent on business-critical processes. Systems integration helps remove common roadblocks between applications, making it easier for workers to access the tools they need, when they need them.
  • Increased satisfaction: Systems integration can also increase staff and customer satisfaction. Instead of fighting with fragmented processes, teams can put more effort into assuring that the end-user experience lives up to expectations. Internally, integration makes it easier to track IT issues. Rather than repeatedly finding dead ends, integration helps staff pinpoint potential problems more quickly.
  • Enhanced visibility: Effective integration also drives enhanced visibility. By connecting disparate applications and services, IT teams gain the ability to see what’s happening on their network anytime, anywhere. This visibility increases IT confidence when deploying new systems or solutions and allows teams to better identify issues around internal or external security — before they lead to compromise.
  • Reduced costs: Why spend more than you need? Effective integration is often a cost-effective way to combine disparate services without spending on custom application development. Integration can also help reduce overall maintenance costs. Instead of separately managing maintenance for all apps and services individually, integration lets teams create one source of truth when it comes to maintaining, patching and upgrading key services.

Integrating Operations With MXOtech

While the advantages of system integration make it an ideal starting point for many businesses, the wrong approach to integration can increase rather than decrease overall complexity. Not all solutions are created equal. The ways applications store, handle, convert and transmit data can vary significantly from app to app. Without a clear plan of action, even well-intentioned teams may end up causing more problems than they solve.

At MXOtech, our teams specialize in software, services, solution and data integration at scale. We recognize that effective technology is critical to your long-term success, but also realize that sustained growth requires the evolution of existing processes and best practices to meet changing business needs. That’s why our systems integration focus is to advance alongside your operations. By understanding what your business needs at each step of the integration process, our teams can help reduce complexity, increase performance and maximize the impact of existing operations.

Ready to integrate operations and streamline IT processes? Start with systems integration from MXOtech. Let’s talk.